Terms & Conditions of Sale 

1. About Us 

We aim to keep these terms clear and fair. 

This website is operated by StillDragon ABN 30 687 987 699 (“we”, “us”, “our”). 

By accessing our website or purchasing from us, you agree to these Terms & Conditions. 

If you have any questions, please contact us at sales@stilldragon.com.au 

2. Australian Consumer Law 

Nothing in these Terms excludes, restricts or modifies any rights you may have under the Australian Consumer Law (ACL). 

Our goods come with guarantees that cannot be excluded under Australian law. 

You are entitled to: 

• a replacement or refund for a major failure, and 
• compensation for any other reasonably foreseeable loss or damage 

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. 

3. Orders 

All orders are subject to acceptance. 

We may refuse or cancel any order at our discretion, including where: 

• there are pricing or product errors 
• products are unavailable 
• licensing or legal compliance requirements are not met 

If you need to cancel an order, please contact us as soon as possible. 

4. Pricing 

All prices are listed in Australian Dollars (AUD) unless otherwise stated. 

Prices and availability are subject to change without notice. 

5. Shipping & Delivery 

We aim to dispatch orders promptly and take care in packaging. 

Risk in the goods passes to you upon delivery.  

However, if goods are lost, damaged, or do not meet consumer guarantees, we will work with you to provide a suitable remedy in accordance with Australian Consumer Law. 

6. Returns & Refunds 

Faulty or Incorrect Items 

If a product: 

• is faulty 
• does not match the description 
• is not fit for its intended purpose 

you are entitled to a remedy under Australian Consumer Law. 

Depending on the situation, this may include: 

• repair 
• replacement 
• refund 

We will cover reasonable return shipping costs for confirmed faults. 

Change of Mind 

For change‑of‑mind returns: 

• Contact us within 14 days of delivery 
• Items must be unused and in original condition 

At our discretion, we may offer: 

• refund 
• exchange 
• store credit 

Return shipping costs are the responsibility of the customer. 

7. Product Information 

We supply specialised distillation equipment, including boilers, condensers, columns, fittings, and associated components. 

These products require appropriate knowledge to assemble and operate safely. 

We aim to ensure descriptions and images are accurate, however minor variations may occur. 

If a product does not match its description or perform as reasonably expected, your rights under Australian Consumer Law apply. 

8. Product Use & Legal Compliance 

General Use 

You are responsible for ensuring that all products are used safely and in accordance with all applicable laws and regulations. 

You are solely responsible for ensuring that your purchase, possession, and use of our products is lawful in your location. 

Distillation Equipment Compliance 

Distillation equipment is regulated in Australia. 

By placing an order, you confirm that you: 

• understand that licences or approvals may be required 
• will obtain and maintain any required licences prior to use 
• will comply with all relevant laws and regulations 

We may take reasonable steps to verify compliance, including requesting evidence of licences. We may delay or decline orders where requirements are not met. 

Customers are responsible for ensuring their purchase and use of equipment is lawful in their location. 

Verification and Order Control  

We reserve the right to take reasonable steps to verify lawful use, including:  

- requesting evidence of licences or approvals  

- delaying, refusing, or cancelling an order where we reasonably believe legal requirements are not met  

If an order is cancelled for compliance reasons, a refund will be provided in accordance with these Terms.  

Customer Responsibility  

You acknowledge that we do not control how products are used after delivery.  

You are responsible for ensuring your purchase and use of equipment is lawful in your location. 

We do not accept responsibility for unlawful or improper use of our products by customers. 

9. Safety, Installation & Misuse 

Proper Use 

Products must only be used for their intended purpose. 

Improper use may result in serious injury, property damage, or legal consequences. 

Installation Requirements 

Electrical components must be installed by a licensed electrician 

Plumbing, gas, or pressure components must be installed by an appropriately licensed tradesperson 

Failure to do so may: 

• create unsafe conditions 
• affect warranty claims (where permitted by law) 

Misuse & Modifications 

You must not: 

• modify products without appropriate expertise 
• operate equipment in unsafe conditions 

We are not liable for loss or damage resulting from misuse, improper installation, or unauthorised modification. 

Hazard Warning 

Some products operate under heat, pressure, or with flammable vapours. 

Improper use may result in injury or property damage, particularly where equipment involves heat, pressure, or flammable vapours. 

You are responsible for operating equipment safely. 

Proof of Compliance 

We may request evidence of: 

• licensed installation 
• compliance with laws 

This may affect warranty or return assessments. 

10. Cancellations 

You may request to cancel an order before dispatch by contacting us. 

We will make reasonable efforts to accommodate cancellation requests; however, we may refuse where: 

• the order has been processed 
• costs have already been incurred 
• the item is a special or custom order 

We may charge a reasonable cancellation or restocking fee. 

We reserve the right to cancel orders prior to dispatch, including where: 

• items are unavailable 
• errors occur 
• legal or licensing concerns arise 

A full refund will be provided in these cases. 

11. Special Orders & Custom Products 

Some products are made to order or specially sourced (“Special Orders”), including: 

• custom-built distillation equipment 
• made-to-order boilers, columns, or fittings 
• non-stock or imported items 

Once a Special Order has been confirmed and processing has commenced: 

• it cannot be cancelled for change of mind 
• deposits are non-refundable 

Delivery timeframes are estimates only and may be subject to delays outside our control. 

Nothing in this clause limits your rights under Australian Consumer Law. 

12. Limitation of Liability 

To the maximum extent permitted by law, our liability is limited to: 

• replacement of goods 
• repair of goods 
• supply of equivalent goods 
• or payment of the cost of doing so 

We are not liable for indirect or consequential loss, including: 

• loss of profit 
• loss of revenue 
• business interruption 
• damage to property 

Nothing in these Terms limits your rights under Australian Consumer Law. 

13. Dispute Resolution 

If you have a concern, please contact us first - we will work with you to resolve it promptly. 

If a resolution cannot be reached, you may contact your state or territory consumer protection agency. 

14. Contact 

StillDragon 

Email: sales@stilldragon.com.au 

Address: PO Box 33 Woolgoolga NSW 2456 

ABN: 30 687 987 699