Shipping

Shipping Policy 

Where We Ship 

We supply StillDragon equipment to customers across Australia, New Zealand, and selected international locations.  

StillDragon is a global network, and if you're located outside our region, you may be better served by one of the other official StillDragon suppliers:  

- North America: https://stilldragon.com/

- Europe: https://www.stilldragon.eu/

If you’re unsure who to buy from, feel free to contact us and we’ll point you in the right direction.

For customers within our region, we’re here to help with supply, advice, and ongoing support.

Dispatch Times  

We aim to dispatch orders within 7 business days of receipt of payment.  

Some items (especially custom or large equipment) may take a little longer - we’ll always let you know if that’s the case. 

Delivery Timeframes  

We’re based outside major Australia Post express zones, so delivery times may be a little longer than metro-based businesses.  

As a general guide:  

- Australia: Typically 5 business days  

- Regional Areas: Can take longer  

- New Zealand: Up to 10 business days  

Please note these are estimates only - once your order leaves us, delivery is handled by the carrier.  

Large & Custom Orders  

Some larger systems or custom builds may:  

  • ship directly from the manufacturer, or  
  • arrive in multiple shipments  

This helps keep freight costs down and get your order to you as efficiently as possible. 

If Something Goes Wrong  

We take a lot of care packing and sending orders, but if something isn’t right, we’ll help you sort it out.  

If your order:  

  • hasn’t arrived 
  • arrives damaged  
  • is missing items please contact us as soon as possible and we’ll work with you to fix the issue.  

Where required under Australian Consumer Law, we’ll provide a repair, replacement, or refund. 

Shipping Insurance  

we can arrange additional shipping insurance for extra peace of mind, but this does not affect your rights under Australian Consumer Law. 

Delivery Details  

Please make sure your delivery details are correct when placing your order.  

We can’t take responsibility for delays or issues caused by incorrect or incomplete addresses. 

Authority to Leave 

If you request delivery without a signature, the parcel will be considered delivered once left at the address provided. 

For information on returns and refunds, please refer to our Terms & Conditions.